International Orders |
Returns & Exchanges |
Out of Stock Items
To create your account, you must first register. It is very simple: just click on Register link at the top of the page and enter your e-mail address and password. You can then login to your account and enter your information to take advantage of these benefits:
- Customer Reviews
Share your thoughts about your purchases. Assign a one- to five-star rating and write a review.
- Rewards Program
If you are signed up for SLF Rewards, you can view your points balance and request a redemption for a gift certificate.
- Order History
You can view order history on the purchases you have made.
- Speedy Returns/Exchanges
You can print a return/exchange form from your account at any time.
All information collected by Shoes For Little Feet is used for internal purposes only and will not be sold to or shared with any person, business, or entity outside our store.
We accept Visa, MasterCard, American Express and Discover credit cards through PayPal. You do not have to have a PayPal account to checkout. You have an option to just enter your billing and shipping information without creating a PayPal account.
We are required by law to charge 8.25% sales tax on all orders shipped in the state of Texas. Sales tax will not be charged on orders shipped outside Texas.
We ship worldwide. International customers have an option to use our site or PayPal to checkout. All prices and payments are in US dollars. Please note that you are responsible for any import duties, customs fees, taxes and any other charges that you may incur for importing goods into your country. Contact your local Customs office if you have any questions. If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges. We do not pay for return shipping when the package is abandoned internationally.
We accept returns within 30 days of the original purchase date for store credit or exchange. Full price items can be returned for refund if we receive them within 14 days of the original shipping date. Sale merchandise and regular price items purchased with promo codes can only be returned for store credit within 30 days of the purchase date. All sales are final on Accessories, Clearance and Sale Items that were purchased with promo codes. If you are unsure about size, please contact us for help before placing your order. Free shipping is offered on exchanges of full-priced items only.
Go to your Account - Your Orders (expand the order you need) - and click on the Return Item button next to the item you are returning. This will allow you to print the Return/Exchange form. If the button is disabled that means the product is no longer eligible for return. If you do not have an account, you need to contact Customer Service for your RMA. Send the package back to the address listed on the form. Please note, return shipping is a customer's responsibility. We recommend that you insure your package before sending it back to us. We cannot be responsible for the loss or damage of the package you are mailing.
We will issue a refund to the original method of payment or store credit if returned after 14 days or if a sale item is returned. Shipping fees are non-refundable. Orders paid with store credit will be issued store credit. You can view the balance of your store credit in your account. Store credit will apply automatically to your next purchase. You will receive an email when your return is processed. The products must be unworn and in their original condition to qualify for refund/store credit. We reserve the right to charge a restocking fee based on the condition of the returned items and/or their packaging.
Any return received after 30 days of the initial purchase date will not be processed and will be returned to the customer at their expense. If you have any questions about our return policy, please contact us.
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