Account |
Security |
Payment |
International Orders |
Returns & Exchanges |
Inventory
To create your account, you must first register. It is very simple: just click on Register link at the top of the page and enter your e-mail address and password. You can then login to your account and enter your information to take advantage of these benefits:
- Customer Reviews
Share your thoughts about your purchases. Assign a one- to five-star rating and write a review.
- Rewards Program
If you are signed up for SLF Rewards, you can view your points balance and request a redemption for a gift certificate.
- Express Checkout
Enter your billing and shipping information along with your credit card information and all future checkouts will be only two steps.
- Order History
You can view order history on the purchases you have made.
- Speedy Returns/Exchanges
You can print a return/exchange form from your account at any time.
All information collected by Shoes For Little Feet is used for internal purposes only and will not be sold to or shared with any person, business, or entity outside our store.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We use industry standard software including secure socket layer (SSL) for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
We accept Visa, MasterCard, American Express and Discover credit cards through our site. You can also use PayPal as another payment option. You will be able to view your order and select a shipping option before it is submitted. You do not have to have a PayPal account to checkout. You have an option to just enter your billing and shipping information without creating a PayPal account.
We are required by law to charge 8.25% sales tax on all orders shipped in the state of Texas. Sales tax will not be charged on orders shipped outside Texas.
We ship worldwide. International customers have an option to use our site or PayPal to checkout. All prices and payments are in US dollars. Please note that you are responsible for any import duties, customs fees, taxes and any other charges that you may incur for importing goods into your country. Contact your local Customs office if you have any questions. If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping & handling charges. We do not pay for return shipping when the package is abandoned internationally.
We accept returns within 60 days of the original purchase date for store credit or exchange. Full price items can be returned for refund within 14 days of the original shipping date. Sale merchandise can only be returned for store credit or exchange within 60 days of the purchase date. Returns from orders placed during our promotional sale events will be issued store credit. All sales are final on Daily Deal and Clearance Items. The product must be unworn and in the original box to qualify for refund/store credit. We reserve the right to charge a restocking fee based on the condition of the returned items and/or their packaging.
Go to your Account - Your Orders (expand the order you need) - and click on the Return Item button next to the item you are returning. This will allow you to print the Return/Exchange form. If the button is disabled that means the product is no longer eligible for return. If you do not have an account, you need to contact Customer Service for your RMA. Send the package back to the address listed on the form. Please note, return shipping is a customer's responsibility. We recommend that you insure your package before sending it back to us. We can’t be responsible for the loss or damage of the package you are mailing.
We will issue a refund to the original method of payment or store credit (if returned after 14 days or if a sale item is returned) once we receive the returned item(s). You can view the balance of your store credit in your account. Store credit will apply automatically to your next purchase. You will receive an email when your return is processed. Please note, shipping fees are non-refundable.
If you need a different size than you originally ordered, please indicate that on the return form. If we have that product in the size you need, we will ship it to you free of charge (USA customers only) as soon as we receive your returned item. Due to high cost of International postage, we are unable to offer free exchange shipping on International orders (including Canada). Those returns will be processed for store credit only.
Any return received after 60 days of the initial purchase date will not be processed and will be returned to the customer at their expense. If you have any questions about our return policy, please contact us.
We try to have all the items we sell in stock. However, if something you would like is either sold out or not available in the size you need please email us and we’ll let you know when it is expected to be back in stock. Our inventory is replenished on a daily basis. If the item your ordered is on backorder, we will notify you immediately of the expected shipping date. At that point you have an option to cancel your order, replace an item with another item of your choice, or wait for your item to arrive. Usually, backordered items arrive in our warehouse within one week. Please keep in mind that our backordered items are usually very popular and if cancel your order now, we cannot guarantee that it will be available if you decide to order it at a later date.
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